The majority of products can be found both online and in-store. Some products are exclusive to online shopping. Due to their size, the Saint-Jérôme and Saint-Bruno branches have a larger inventory.
How can I return a product I ordered?
Visit a store with your receipt within 30 days or go online and refer to the return policy.
Please consult the policy for more details or contact customer service at 1-833-655-1060 or via email.
How can I cancel my online order?
Contact customer service directly at 1-833-655-1060 or via email at service.commandes@hachem.com. Cancelling an order is not guaranteed. Our advisors will explain the procedure to follow based on the status of your order.
In-store pickup is currently not an active delivery option. It will be available soon. For more information, contact customer service or your preferred store.
Which carrier will deliver my order?
We work with different carriers depending on various regions and package variations. Please consult the delivery policy. Our Hachem delivery personnel handle certain deliveries near our stores.
How can I use my gift card?
Currently, gift cards can only be used in-store. For online usage, contact our online service via email.
What should I do if I can no longer log into my online account?
How can I update my personal information on my online account?
Log in to your account, then select the "My Account" icon. You will be able to modify the information of your choice.
How can I use my loyalty points online?
During the checkout process, click on "Use Loyalty Points."
Where are your stores located?
Click here to find the contact information for our stores.
What are the payment methods?
Online, only credit card payment is accepted: Visa, MasterCard, and American Xpress. In-store, we accept credit cards, debit cards, and cash.
Can I place an order over the phone?
Yes, however, we recommend visiting the Hachem.com website to have as much information as possible about the desired products. Please note that we will require the same information as when creating an online account.
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